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Shipping Policy

Dear Esteemed Andreas Home Customer,

When it comes to curating your space, Andreas Home stands as your trusted partner. We understand that your choices reflect your unique taste and style. That's why we're excited to share with you why our valued customers, like yourself, opt for Andreas Home.

Your Satisfaction, Our Commitment:

  1. Safe & Secure Transactions: Feel confident while shopping with us, as we assure you that your payments are 100% secure.

  2. Free Shipping: Experience the joy of our complimentary shipping, ensuring your chosen items reach you within 12 - 16 working days.

  3. Faulty Item Coverage: In the unlikely event of receiving a faulty item, fret not. Our 14-day refund and exchange policy for faulty items ensures your peace of mind.

  4. Dedicated Customer Service: Our diligent customer service team is available on business days, ready to assist and guide you through your shopping journey.

Navigating Shipping & Returns:

We'd like to shed light on our shipping process, particularly for certain products like Sofas, Beds, Tables, and Chairs. Due to their size, these items may take a tad longer – about 20 - 30 business days – to reach you. Rest assured, this extended time ensures that every item arrives with utmost care and quality.

Situations You Might Encounter:

  • Dealing with Faults: Should you discover visible defects unrelated to standard wear and tear, we're here to guide you through the resolution process. Simply provide photos of the defects, along with a signed statement describing the issue.

  • Waiting for Your Order?: If your eagerly awaited order seems to be delayed, it's likely due to unforeseen circumstances such as logistics challenges or external factors beyond our control.

  • Partial Delivery?: When you order multiple items, they may arrive in separate packages. This is a part of our commitment to ensuring each piece reaches you in optimal condition.

Empowering Your Choices:

  • Modify Your Order: Made an error while placing an order? Don't worry! You can still modify your order, including contact and delivery details. Simply connect with us at care@andreashomegallery.com

  • Cancellation Made Easy: If you need to cancel an unprocessed order, navigate to "My Account" and "My Orders." If you face any hurdles, reach out to us for swift assistance.

Personalization & Changes:

Kindly note, we regret that refunds for customized items or material changes are not possible. We encourage you to review your selections thoroughly before finalizing your order.

Navigating Return Scenarios:

  • Returned Package: If you were unavailable during delivery and no relay point was chosen, the package might be returned to our provider. While we'll resend it, kindly note that this will be at your expense.

  • Out-of-Stock Situations: While rare, situations arise where our provider runs out of stock before we can fulfill your order. In such cases, we'll promptly inform you and offer alternative solutions.

  • At Delivery Time: Ensuring your availability during delivery is vital to prevent complications. We advise you to be present to collect your items or make suitable arrangements.

  • Return Costs Clarified: Should you need to return a damaged item within 14 days of receiving it, rest assured that return and collection costs will not be your responsibility. However, if you're returning an item due to a change of mind, the associated costs will be borne by you.

Simplified Refund Process:

For your protection, refunds are processed through the original payment method or PayPal and bank transfer. In case of original payment failure, we'll require your PayPal or bank details within 24 hours of request.

Understanding Duties & Taxes:

We want to ensure utmost clarity – Andreas Home is not responsible for customs and other charges related to your orders. These charges are payable by you upon receipt.

We extend our deepest gratitude for selecting Andreas Home to be a part of your home decor journey. Your trust fuels our passion, and we remain committed to delivering exceptional products and service.

Warm Regards,

Andreas Home Team